Choose the concern that is closest to what you can see
Start with the visible sign rather than trying to name the failed component. The form covers active water entry, a ceiling or wall mark, displaced material, a flat-roof concern, a chimney or flashing detail, and planned inspection. There is also space for a concern that does not fit those routes.
Record when the sign appeared, whether it changes during wind or rain and which room, slope or roof area seems affected. Those observations are more useful than a confident diagnosis based on one photograph.
Add the property and affected-area context
Use the six-step form or call 01383 252038. Include the postcode, property type, approximate roof area involved and whether the building is detached, shared, factored, listed, occupied for work or otherwise subject to access arrangements.
Mention the room below the concern, nearby chimneys, parapets, rooflights, valleys or outlets, and any earlier repair records you can locate. This helps the review distinguish a local visible symptom from a roof detail that may connect several areas.
Gather photographs and records without climbing
Interior photographs, debris seen from ground level and a view from a normal window can add useful context. A wide photograph should show where the sign sits in the room or elevation; a closer view can record staining, cracking or displaced material without presenting it as proof of the cause.
Do not use a ladder, loft opening, adjoining roof, fragile surface or unsafe viewpoint solely to obtain evidence. If a useful angle is unavailable, explain that in the description. Safe access for roof-level inspection must be planned separately.
Describe access, occupancy and practical constraints
Note anything already known about rear access, parking, locked common areas, roof hatches, neighbouring land, school or workplace occupancy, resident communication, fragile materials or restricted working times. These details do not decide the repair, but they can affect how an inspection is prepared.
For a shared or managed building, include the best contact for access and say whether a factor, landlord, facilities team or other owner group is involved. Do not send confidential records through the free-text field; a reviewer can advise what documentation is relevant later.
Use emergency routes for immediate danger
A roofing enquiry form is not an emergency service. Keep people away from falling material, unstable ceilings, active water near electrical fittings and any area where the structure appears unsafe. Contact the appropriate emergency service, utility or building safety contact when there is immediate danger to people or property.
When the area is safe, record what happened and any temporary action already taken. An urgent roofing question may still need a make-safe assessment followed by a separate permanent repair decision once weather, access and the wider roof condition can be considered.
What happens after you send the enquiry
The submitted concern, visible signs, property details, access notes and contact preference can be reviewed together. The next useful action may be a request for one missing detail, an assessment route, a service comparison or advice to use a different contact where the issue falls outside a roofing enquiry.
Submission does not confirm a diagnosis, price, appointment or response time. Those depend on the evidence, property, safe access and connected operator review. Keep copies of relevant photographs and records so they can be referred to if the scope moves forward.
Review privacy before sharing contact details
The form asks for a name, email address, optional phone number and contact preference so the roofing request can be reviewed and answered. It also records the property and concern details you choose to submit. Avoid adding unrelated personal information about residents, neighbours or building users.
Read the privacy notice for the purposes, routing, retention and rights information connected with the form. If you prefer to begin by phone, use the published number and have the postcode, visible concern and safe access notes ready.
