Start with the closest visible problem
Start with the visible sign rather than trying to name the failed component. The form covers active water entry, a ceiling or wall mark, displaced material, a flat-roof concern, a chimney or flashing detail, and planned inspection. There is also space for a concern that does not fit those routes.
Say when the sign appeared, whether it changes during wind or rain and which room or roof area seems affected. Those observations are more useful than a diagnosis guessed from one photograph.
Add the property and affected area
Use the six-step form or call 01383 252038. The postcode, property type and affected room help distinguish a house repair from a shared, listed or occupied-building question.
If known, note nearby chimneys, parapets, rooflights, valleys or outlets and any earlier work in the same area. Do not delay the form because some details are unknown.
Only use photographs you can take safely
Interior photographs, debris seen from ground level and a view from a normal window can help locate the sign. A wide image can show where a stain sits; a closer image can show its condition without proving the cause.
Do not use a ladder, unsafe roof void, adjoining roof, fragile surface or exposed window position. If the roof cannot be seen safely, explain the problem in words instead.
Access or shared ownership may affect the next step
Rear access, parking, locked common areas, neighbouring land, occupied entrances and known fragile materials can affect how the roof is inspected. Add only constraints you already know; the form does not require you to assess the access method.
For a tenement, shared or managed building, say whether a factor, landlord, facilities team or owner group is involved. Do not put confidential resident, tenancy or employee information in the free-text box.
Use emergency routes for immediate danger
A roofing enquiry form is not an emergency service. Keep people away from falling material, unstable ceilings, active water near electrical fittings and any area where the structure appears unsafe. Contact the appropriate emergency service, utility or building safety contact when there is immediate danger to people or property.
When the area is safe, record what happened and any temporary action already taken. An urgent roofing question may still need a make-safe assessment followed by a separate permanent repair decision once weather, access and the wider roof condition can be considered.
Do not make plans from the form alone
Do not book access, move occupants, approve work or rely on a date until the appointment, diagnosis, scope, price and attendance arrangements are clear for the roof and address.
Keep any useful photographs and earlier repair records. If the problem becomes dangerous at any time, keep people clear and use the appropriate emergency or safety service.
Read privacy information before sending
The form asks for a name, email address, optional phone number and preferred contact method. It also sends the roof and property details you enter. Avoid adding unrelated personal information about residents, neighbours or building users.
The privacy notice explains the fields, delivery route, recipient categories, retention limits and data rights. If you prefer to begin by phone, call the published number with the postcode and visible problem.
